How do I update my account details?
Update your contact and payment details at myaccount.bostonbroadband.com or in our app, or email [email protected].
Your account details live in the customer portal at myaccount.bostonbroadband.com.
- Sign in at myaccount.bostonbroadband.com.
- Open your account or profile settings.
- Edit the detail you need to change and save it.
Email and phone number. Keep these current — your email address is how you sign in and how we send invoices and outage notices, and your phone number is how a technician reaches you on an install or repair day.
Service address. If you are moving, this is not a details edit — see Moving your service.
A note on security. We will never ask you for your password. If you need help with a payment method, we will point you to the portal rather than take card details in a chat or an email.
If that didn’t work
Email [email protected] from the address on your account, or call (617) 693-9434 Mon–Fri 8am–6pm ET.
More in Account & Billing
- How do I pay my Boston Broadband bill?
- What are the charges on my bill?
- What if I can't afford my bill right now?
- How do I change my internet plan?
- I'm moving. Can I take my service with me?
- How do I cancel my service?
- Does Boston Broadband have data caps?
- Does Boston Broadband require a contract?
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.