How do I cancel my service?

Contact us to cancel; there is no term contract and no early termination fee on residential and small-business plans.

You can cancel any time. Residential and small-business plans have no term contract and no early termination fee, so there is no penalty for leaving.

1. Email [email protected] or call (617) 693-9434, Mon–Fri 8am–6pm ET.
2. Tell us the date you want service to end.
3. We confirm the disconnect date and, if you rent equipment from us, how to return it.

We would rather fix a problem than lose you — if you are cancelling because something is not working, or because the plan is not the right size, say so. Moving to a different tier is free and has no penalty. And if it is about money, we may be able to help rather than close the account.

If you rent the optional $10/mo Wi-Fi router, it belongs to us and needs to come back. The $10/mo charge stops once the router is returned, and equipment that is not returned is charged for.

1. Leave it in the unit. In some buildings the router stays put and we collect it. If that applies to you, we will tell you when you cancel — do not assume it, and do not leave a router behind without hearing it from us first.

2. Mail it back. Send it USPS to:

Pack it so it survives the trip, and keep your tracking number until you see the $10/mo charge stop. That receipt is what settles any question about whether the router came back.

Anything you bought yourself is yours. If you use your own router, there is nothing to return — we do not put a modem or a bulky ONT in your home, so the only Boston Broadband hardware in the picture is the wall port itself.

There is no early termination fee to settle either, because there is no term — see does Boston Broadband require a contract?.

If that didn’t work

Call (617) 693-9434 Mon–Fri 8am–6pm ET and we will confirm the disconnect date in writing.

More in Account & Billing

• How do I pay my Boston Broadband bill?
• What are the charges on my bill?
• What if I can't afford my bill right now?
• How do I change my internet plan?
• I'm moving. Can I take my service with me?
• How do I update my account details?
• Does Boston Broadband have data caps?
• Does Boston Broadband require a contract?

Talk to us

Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.

Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.