How do I pay my Boston Broadband bill?

You don't pay each invoice by hand — every account is on autopay, so your bill is charged automatically to the payment method on file. Your job is just keeping that method current.

Boston Broadband bills through autopay. It is the only way we take payment, which means there is no invoice to pay manually, no due date to remember, and no late-payment scramble. Your bill is charged automatically to the card or account you have on file.

That puts the weight on one thing: keeping your payment method current. An expired card is far and away the most common reason a bill fails, and it is the one thing you can fix before it becomes a problem.

You can do it in two places, and they are the same account:

  1. Online — sign in at myaccount.bostonbroadband.com with the email address on your account.
  2. In the Boston Broadband app — free on iOS and Android, signed in with the same credentials.

The app is called Boston Broadband and it is on iOS and Android — search for it by name in the App Store or on Google Play. Sign in with the same email address as your account.

Your invoices and payment history live in the same place. Sign in and open your billing history to see what was charged and when.

If you haven't set up account access yet, or you don't know which email address your account uses, email [email protected] or call (617) 693-9434 and we'll get you in.

We retry three times over ten days. If all three attempts fail, service is suspended.

That ten-day window exists so a failed charge does not become a disconnection over something small — and it usually is something small. An expired card, a card reissued after fraud, a new card number the bank sent and nobody updated, a daily limit. None of those mean you did not intend to pay.

You will hear from us on every failed attempt — by text message, push notification in the app, and email, the same three channels we use for outages. There is no silent countdown. If a charge fails, you know the day it happens.

The fix is the same in every case: update your payment method online at myaccount.bostonbroadband.com or in the app.

We retry as soon as you do. You do not wait for the next scheduled attempt — update a card over morning coffee and the bill settles over morning coffee. Do it any time inside the ten days and service continues without interruption.

Three charges can appear on a Boston Broadband bill: a $25 late fee, a technician fee, and a charge for unreturned equipment. We would rather you meet them here than on an invoice.

The $25 late fee applies after suspension — not during the ten-day retry window. Settle inside those ten days and there is no late fee at all.

If paying at all is the problem, that is a different conversation and a better one. See What if I can't afford my bill right now?.

The technician fee is a reconnection charge. It applies when service has been suspended and has to be restored. It is not a charge for a normal service call.

Unreturned equipment applies to the optional $10/mo Wi-Fi router if you rent one and it does not come back when service ends. If you use your own router there is nothing to return and nothing to charge for — see How do I cancel my service?

If that didn’t work

Email [email protected] with your service address, or call (617) 693-9434 Mon–Fri 8am–6pm ET.

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Talk to us

Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.

Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.