Does Boston Broadband require a contract?
No. Residential service is month to month, with no term commitment, no early termination fee and no introductory price that jumps at month thirteen.
No. Residential service is month to month. There is nothing to sign that locks you in for a year, and nothing to pay to leave.
- No term commitment. You are not agreeing to twelve or twenty-four months.
- No early termination fee. Cancelling early costs nothing, because there is no term to end early.
- No introductory rate. The price you sign up at does not step up after a promotional period, because there is no promotional period.
- No bundling requirement. You do not have to take a phone line or a TV package to get the internet price.
Why the price does not move at month thirteen
The usual pattern elsewhere is a low rate for twelve months, an increase you did not agree to at month thirteen, and a phone call to threaten cancellation in order to get the old price back. That cycle is a consequence of promotional pricing, and we do not use promotional pricing. Our tiers are listed at one flat price and stay there.
That is the whole mechanism. It is not a promise never to change a price for any reason ever — it is that there is no scheduled expiry built into your rate, and no annual increase waiting for you.
Leaving, and coming back
Because there is no term, cancelling is an ordinary request rather than a negotiation — see how do I cancel my service?. If you are moving inside our footprint you may not need to cancel at all: I'm moving, can I take my service with me?.
Changing tiers is the same kind of request. You are not locked to the speed you started on — see how do I change my internet plan?.
Business and enterprise are different
Enterprise and dedicated internet access are contracted, and that is the point of them: the availability commitment, the remedies and the term are negotiated per customer rather than published. Does Boston Broadband offer an SLA? explains which tier gets one and which does not.
If that didn’t work
Email [email protected] or call (617) 693-9434 Mon–Fri 8am–6pm ET and ask us to read your account back to you. We would rather you check than assume.
More in Account & Billing
- How do I pay my Boston Broadband bill?
- What are the charges on my bill?
- What if I can't afford my bill right now?
- How do I change my internet plan?
- I'm moving. Can I take my service with me?
- How do I cancel my service?
- How do I update my account details?
- Does Boston Broadband have data caps?
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.