I'm moving. Can I take my service with me?
If your new address is on our fiber map, we move your service with you; if it is outside our area, we close the account with no early termination fee.
Tell us as early as you can. The first thing we check is whether your new address is one we serve.
Our service area is Boston, Brookline, and Cambridge, MA, but availability varies building by building, so a move across town is not automatically a yes.
- Email [email protected] or call (617) 693-9434 with your new address and your move date.
- We check the new address against our fiber map.
- If it is serviceable, we schedule the install at the new address and the disconnect at the old one.
Professional installation is free, and the handoff at the new address is the same standard RJ45 Ethernet port or SFP — no modem, no bulky ONT. Your own router comes with you and plugs straight into the wall.
If we do not reach your new address, we close the account. There is no term contract and no early termination fee on residential and small-business plans, so leaving because you moved costs you nothing beyond service already used.
You will need to return any equipment you rent from us — see Cancel your service for how that works.
If that didn’t work
Call (617) 693-9434 Mon–Fri 8am–6pm ET with your new address and we will check it while you are on the line.
More in Account & Billing
- How do I pay my Boston Broadband bill?
- What are the charges on my bill?
- What if I can't afford my bill right now?
- How do I change my internet plan?
- How do I cancel my service?
- How do I update my account details?
- Does Boston Broadband have data caps?
- Does Boston Broadband require a contract?
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.