Account & Billing
Pay your bill, read the charges, change your plan, or move your service.
Articles in this section
- How do I pay my Boston Broadband bill?
- You don't pay each invoice by hand — every account is on autopay, so your bill is charged automatically to the payment method on file. Your job is just keeping that method current.
- What are the charges on my bill?
- Your bill is your monthly plan price plus the optional $10/mo Wi-Fi router if you rent one — and because Massachusetts does not tax internet service, bring your own router and your plan price is the whole bill.
- What if I can't afford my bill right now?
- Tell us before it becomes a problem. We can forgive up to three months of service outright — not defer it — for customers in financial hardship, and we will not disconnect you while we are working something out.
- How do I change my internet plan?
- Ask us to move you to any other residential tier — there is no contract, so there is no penalty for changing.
- I'm moving. Can I take my service with me?
- If your new address is on our fiber map, we move your service with you; if it is outside our area, we close the account with no early termination fee.
- How do I cancel my service?
- Contact us to cancel; there is no term contract and no early termination fee on residential and small-business plans.
- How do I update my account details?
- Update your contact and payment details at myaccount.bostonbroadband.com or in our app, or email [email protected].
- Does Boston Broadband have data caps?
- No. Every plan is unlimited, on every tier, with no overage charge and no threshold at which we slow your connection down.
- Does Boston Broadband require a contract?
- No. Residential service is month to month, with no term commitment, no early termination fee and no introductory price that jumps at month thirteen.
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.