Who is Boston Broadband?
A locally owned fiber internet provider headquartered in Coolidge Corner, Brookline, serving homes and businesses in Boston, Brookline and Cambridge.
Boston Broadband is a locally owned fiber internet provider headquartered in Coolidge Corner, Brookline, founded by a sixth-generation Bostonian. We sell symmetrical fiber to homes and businesses in Boston, Brookline and Cambridge, Massachusetts.
Where we operate
We are a service-area business rather than a storefront, so there is no counter to walk up to. Coverage is decided building by building rather than by town line — where is Boston Broadband available? lists the neighborhoods, and checking an address is the only way to get a definite answer for yours.
How to reach a person
Call (617) 693-9434 Mon–Fri 8am–6pm ET, or email [email protected] for sales and [email protected] if you are already a customer. Account changes, billing and router settings live at myaccount.bostonbroadband.com.
What we sell
- Residential fiber — symmetrical plans from $30/mo to $300/mo, unlimited, month to month. See home plans.
- Business fiber — separate tiers and pricing, plus static addressing. See business plans.
- Enterprise and dedicated internet access — quoted per building, with an availability SLA agreed contract by contract.
- Cloud PBX business phone — a $45/mo extension that does not require our internet. See do I need your internet to use your phone system?.
How we treat your traffic
We are network neutral: we do not throttle any service, and we do not inspect your traffic for advertising purposes. There is no data cap on any plan, and no threshold at which the connection is slowed — see does Boston Broadband have data caps?. Our open internet disclosure is the formal version.
If you want the longer answer to why a local company is doing this at all, our story is it.
If that didn’t work
Call (617) 693-9434 Mon–Fri 8am–6pm ET or email [email protected], and a person here will answer.
More in Setup & Installation
- How do I check if fiber is available at my address?
- Where is Boston Broadband available?
- Which internet plan should I pick?
- How do I get ready for my installation?
- What happens when the technician comes?
- How do I get online for the first time?
- How do I switch from my current internet provider?
- How much does Boston Broadband cost?
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.