Manage Services & Equipment
Passwords, router placement, coverage, and using your own gear.
Articles in this section
- How do I find my Wi-Fi password?
- Check the label on the router first — the network name and password are usually printed right on it.
- How do I change my Wi-Fi name or password?
- You change both in your router's own settings — and afterward, every device has to reconnect with the new password.
- Can I use my own router?
- Yes — we hand off standard RJ45 Ethernet or SFP, so any router you want plugs directly into the wall port.
- Where should I put my router?
- Put it as central and as high as you can, out in the open — not in a closet, a cabinet, or the basement.
- Why doesn't my Wi-Fi reach my whole home?
- Dead spots are almost always a coverage problem, not a speed problem — one router can only cover so much of an older building.
- How do I connect a device with an Ethernet cable?
- Run a cable from a LAN port on your router to the device — and use it whenever you want a real speed test or a stable desktop.
- What router does Boston Broadband provide?
- A TP-Link HX510 Wi-Fi 6 router, rented at $10/mo — optional on Base 300, Core 500 and Gigabit, and not offered on the two multi-gig tiers.
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.