What text messages will I get from Boston Broadband?
We text about your service — appointments, technician arrivals, outages and maintenance, and support replies — only if you've opted in, and you can reply STOP at any time to stop them.
Our text messages are opt-in. We send them about your broadband service: technician appointment scheduling and reminders, technician arrival updates, network outage and maintenance notifications, support ticket updates, and replies from our support team.
Consent is not a condition of purchase. You can be a customer and never receive a text.
| Text this to (617) 693-9434 | What happens |
|---|---|
| JOIN | Subscribes you to service and appointment notifications. |
| STOP | Unsubscribes you immediately. You get one confirmation message and nothing after that. |
| HELP | Sends you help information. You can also just call (617) 693-9434. |
| YES | A recognized keyword. |
Reply JOIN again to re-subscribe after a STOP.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply HELP for help, STOP to cancel.
You can also opt in by texting our business number to start a conversation with support, or through the sign-up form on our SMS terms page.
The full terms are at /legal/terms/sms, and how we handle your mobile number is covered in the privacy policy at /legal/privacy. Those pages are the authoritative version — this article is a summary of them and does not change them.
If that didn’t work
If STOP didn't stop the messages, call (617) 693-9434 or email [email protected] with the number receiving them and we'll remove it.
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Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.