Business & Property Managers
Business support, static IPs, phone systems, and getting fiber into a building.
Articles in this section
- How do I get support for my business account?
- Call (617) 693-9434 or email [email protected], Monday to Friday 8am–6pm ET — the same local team that answers residential calls, with a few things handled differently for business.
- Can I get a static IP address?
- Yes — a static IP is $20/mo per IP on any plan, business or residential; Enterprise DIA includes static IPv4 with BGP routing available, and the residential 10 Gig plan includes a /30 block at no extra cost.
- Do I need your internet to use your business phone system?
- No — Business Voice runs over any internet connection anywhere in New England, and Cloud PBX extensions are $45/mo with taxes and fees included.
- How do I set or update my 911 address?
- Your registered address is set when you sign up and you can update it yourself in the app at any time — and you should, whenever an extension moves, because 911 is dispatched to the address on file rather than to wherever the device actually is.
- Does Boston Broadband offer an SLA?
- Enterprise Dedicated Internet Access carries availability SLAs up to 99.99%, agreed contract by contract, with service credits negotiated in that same contract — standard business plans have no published availability figure.
- How do I get fiber into my building?
- It's four steps — a site survey, an access agreement signed by the property owner, in-building wiring, then service turn-up — and it starts with a call or the request form on our properties page.
- What text messages will I get from Boston Broadband?
- We text about your service — appointments, technician arrivals, outages and maintenance, and support replies — only if you've opted in, and you can reply STOP at any time to stop them.
Talk to us
Call (617) 693-9434, Monday to Friday 8am–6pm ET, or email [email protected]. We answer within 24 hours, and usually within an hour.
Boston Broadband is a service-area business serving Boston, Brookline and Cambridge, Massachusetts. There is no counter to walk up to — phone, email and your account at myaccount.bostonbroadband.com are the ways in.